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Home :: Robinsons Electric - What our customers say

Robinsons Electric - What our customers say

We make no apologies here for blowing our own trumpet - we as individuals expect to get good service when we purchase something, why should our customers get any less?

These are a very small selection of the emails we've received.........................

Graham and George from Robinsons installed the hidden cabling for two wall mounted TVs and speaker cables for a hi-fi for us following a detailed survey. Their work was professional with the minimum of fuss or mess. They provided good advice on siting the equipment. Excellent work that was reasonably priced and I would unreservedly recommend them for any AV installation work you may need. Ian Riley, Lancaster (25.6.18)
See our custom install page for picture here
Google review, 5 stars. "Service was excellent from start to finish even though your techy guy got off to a bad start with my sound bar. He got there in the end which is all that counts. Thanks MG. (11.1.18) We also have several other 5 star ratings from Google
Good Morning Phil,I just wanted to email to let you know that I have just received delivery of the TV unit.Thanks very much once again.
(5/6/18 - Alphason TV Stand ordered on-line and delivered next day directly from the manufacturer)
Thanks Phil ! And thanks for the call earlier, GREAT SERVICE ! I’ll bookmark your company for the future
(7/7/16 - Vogels Wall bracket ordered on-line and delivered next day directly from the manufacturer)
Hi Phil
Just want to say thank you for a great service on delivery of our new Panasonic TV. Graham had the TV up and running before his cup of tea was ready!
(Keswick - 19.1.2016)
My son has bought us a package of Samsung 48" curved telly, Samsung sound bar with remote wireless speaker which arrived via AO and a plumber to install same. What a disaster after 2 hrs he left us with an unusable system.
We need HELP ASAP.
Hope you can help we will try to call into your shop Monday.
Kind Regards
(Sedburgh - Cumbria)
............even thouhgh he didn't buy from us we answered his plea and sent an engineer qualified to do the job. Haapy man.
NOTE: We do sell and install washing machines as well - succesfully of course.
Hi Phil Thank you so much for all your help, I would have really struggled without you to get this done! Many thanks, I’ll be recommending Robinsons to everyone I know! Cheers Elaine 27/8/15 (After we delivered a cooker urgently)
Thanks for the excellent after sales service from an excellent team. Glad we shopped local. 16/4/15 Rachel (from our Facebook page)
Thank you for your excellent customer service, item arrived very quickly - I will recommend your business to others. Regards Kevin.....20/6/14 (he bought a Stil Stand TV stand from us)
Hi, just wanted to compliment you on your more than excellent service when you repaired our TV. Where else would you take your TV in one day and get it repaired and be able to collect the next day. We have purchased other products from you in the past and have always been impressed with the level of service you give but we have never commented . We will certainly not go anywhere else. Many thanks, Carol & Bob, Kendal 31/5/2014
Dear Phil, Thanks for sending the tv stand, it arrived at lunctime today,very pleased. All assembled & set up, looks great. Regards John S.... 21/5/14 (he bought a Stil Stand TV stand from us)
Hi Phil, Wow that's quick. Thank you.....better clear some space!! Dave 16/1/2014 (he bought a Stil Stand TV stand from us)
Hi Phil, I just wanted to say how helpful and professional your company has been. Not only did your site offer the best price, but also the customer service and communication has been excellent. Thanks. Sarah. 1/11/2012
Hi Phil, Received replacement bracket today. Very happy with it and highly impressed with your outstanding customer service. Thanks again for all your help. James 24/8/12
Hi Phil, I am extremely impressed - stand arrived at lunchtime today! I've not yet opened it but I'm sure all will be well. Thank you for the excellent service. Anne - 7/3/2012
Hi Phil, Just to let you know that the tv stand arrived safe and sound at around lunchtime today. We have spent this afternoon putting it together and it is beautiful. One slight snag with the hinge on the lower door, but nothing I couldn't sort and that is it. What amazed me is firstly the quality of it, secondly it is the best flat pack I have ever put together, and thirdly I was totally amazed at the packaging, especially the way everything was wrapped. I have never see anything that well wrapped before. Thank you so much again for everything. You have been brilliant Take care Helen Middlemass - 6/1/2012
Hi Phil, we are highly delighted with the Vogel’s wall mount, glad our livelihood doesn’t depend on the speed of fixing.....but as with most things it would be easier second time around !!! enclosed instructions and the on line video were simple to understand and very helpful a very big thank you for your help andspeed of delivery, excellent service regards Hilary Brown - 31/1/2011
Just a quick note to thank you for the excellent service you provided to me. I ordered two Titan wall brackets on Tuesday and they arrived within 48 hours; and at a superb price. Thanks again - Robinsons Electric will be my first port of call in the future. Callum Renton Glasgow 17/12/09
I just wanted to say thanks for the excellent service. The TV stand arrived as promised on Friday morning and the receipt in this mornings post. Unfortunately the delivery of my new TV is delayed until next week, so I can't see the stand setup just yet, but it looks like it will be just the ticket. Regards Dave - 27/7/08
Hello Phil.Have received the radio – thanks a lot for dealing with everything so efficiently. Kind regards Dominic - (Nuts magazine editor)7/3/08
Many thanks for the excellent service. Arrived before we had anticipated! Regards,Paul Richardson 21st January 08
Hi Phil. The new stand arrived at 10-30 this morning. It's now assembled and looking great with our new Sony TV attached. What a shame that you don't sell Sony. I would like to thank you and your staff for prompt and efficient service,other suppliers could do with taking a leaf from your book. I shall be in touch when we are looking for electrical appliances in the future. Regards. Alan - 10/1/08
Hello - just a quick note to say thank you for an efficient and helpful service. The parcel (appliance rollers) arrived safely and they look as though they will perform the task I have in mind. Nick Gregory - 8/6/07
Phil,Thankyou for sending the universal bracket direct from vogels, I got it on the Friday. The service I have received from you and your company has been excellent. Best Regards Michael Watt - 19/12/06
Phil, Just a thank you for the excellent service you have provided, my Alphason Hi-Fi stand arrived yesterday at one o'clock and in perfect condition. Many thanks, Steve. 19/1/06
Hi Phil, Received the Humax PVR 9200 12.30 pm Wednesday as you advised. It does what it say's on the tin(box) ! very easy to set up and use being an OAP as I am. Very well packed and a fast delivery service from you.Thank you Hugh Crompton 3-11-05
Hi just thought I would let you know how pleased I am with the Item and service you provided.Yesterday lunch time (21st March) I rang and enquired about an Alphason Model AG54S HiFi stand,after being provided with all the information required I then placed the order,which was dealt with very swiftly,and in a very polite and professional manner,the stand arrived today,safe and sound.Service like this seems to be gettin a rare thing these days,and I hope to purchase again in the future,and definitely recommend you to friends and family!Kind Regards Jeff Harrison. 23-03-05
Hi There, Just wanted to say a big thanks for the fantastic service. I ordered a microwave from you after finding you on the internet. I'm quite new to all this and you hear terrible stories of people buying online, but your company is fantastic!! Not only was the price of the product cheaper than anywhere else by at least £30, but the service I received was wonderful.I will certainly be using you again, and will recommend you to my friends and family.Many thanks again Susan Graham 12-08-04
Just a brief note to thank you for the very prompt service. Whilst I had settled for an early January delivery, as you had suggested, the rack came today. Whatever you did to get it here so quickly we appreciate it. Service indeed.I hope that you and all of your team have an excellent Christmas and New Year and if I need any more electrical goods in the future then I'll know where to look first. Regards Martyn Ellis 12/12/03
Phil, Thank you for providing the sort of service we should theoretically expect from all suppliers of goods and services, but sadly only get from the few. 1. When I phoned you last Thursday you gave me a good price for the Alphason AD5/47-s 2.I placed the order, and gave you my card number,which you confirmed would be shredded as soon as you'd used it.3. You told me to expect delivery in three to five working days.It arrived the next day.Mission accomplished: Customer expectations exceeded, and you can be sure He'll be back. If you do everything right - then your work is fun.I built a multi million pound business from nothing over 20 years, then I sold it and retired - and the bonus is that I drove to work every day excited at the prospect of getting there.Well done - and keep it going.Bob Morris 22/7/03
Dear Phil,This is just a quick thank you for your prompt service,may I say what a professional set up, I can see why persons recommend your business, the unit arrived at 1420 today undamaged,  may I wish you and your staff all the very best to your future, from a more than satisfied customer Terry Buss 2/7/03
Phil Thankyou for your help , I WILL BE USING YOU AGAIN !!!!! GREAT SERVICE !!!! Steve 1/3/03 
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