Terms and Conditions
The Supplier: The supplier is Robinsons Electric of Unit 606 Alston House, White Cross Industrial Estate, Lancaster, Lancs, LA1 4XQ and is the address where all correspondence should be sent.
You are responsible for ensuring that you are ordering the correct goods, having established that they are exactly what you want in terms of specification, colour and size.
Robinsons Electric will not accept return of goods other than damaged or faulty goods.
Before purchasing from Robinsons Electric you are deemed to have read these terms and conditions and understood them.
Order Cancellations: You have the right to cancel your order at any time before a confirmed delivery date free of charge. You have the right to cancel your order within 7 working days after receiving your products without giving a reason providing the goods have not been unpacked or assembled, and are in a re-saleable condition. The 7 working day cancellation period begins the day after receipt of those goods. You would however have to pay the cost of returning the goods to us. On items where the delivery cost is over £25.00 the cost of returning the goods will be the same cost as the dispatched charge. If you have decided to cancel your order or wish to return your products to Robinsons Electric we will refund your credit card within 30 days of cancellation.
Description of Goods: All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
Payment and Price: The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. All prices on our website are inclusive of VAT but in some cases exclusive of delivery charges which will be payable as indicated at the time of placing your order.Payment of goods is to be made in full prior to the goods being dispatched either by credit card or cleared cheque. All prices include VAT at the current rate but are subject to change without notice.
Delivery: Robinsons Electric always endeavours to adhere to delivery estimates but they are unfortunately estimates and with the best will in the world and the most efficient systems, things sometimes do go wrong, very often outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods and time is not of the essence. Goods are dispatched in perfect condition by a courier that requires a receipt signature by the addressee confirming the goods have been received in the same condition. Any damaged goods must be refused and the courier informed to return to the goods to Robinsons Electric. Any internal damage to the goods must be reported in writing to our office within 3 working days, otherwise Robinsons Electric will not be held responsible.
Faulty Goods: Goods received as faulty will be replaced with the same model within a reasonable time depending upon availability from the manufacturer. If a replacement is not available then a full refund excluding carriage will be made.Faulty goods must be returned at your expense by courier and include transit damage insurance. The goods must be in the original packing and include all accessories and instruction books. Any missing items or transit damage will be chargeable to you.
Guarantees: Manufacturer guarantees vary but are a minimum of 12 months. Electronic faulty items can either be returned to Robinsons Electric or alternatively taken to the nearest authorised service agent for repair. Details of which can be obtained be contacting Robinsons Electric. Repaired faulty items sent to Robinsons Electric will be returned to you at our expense.
Recycling:
Since July 2007 the Waste Electrical and Electronic Equipment
Regulations have applied. The regulations were introduced to
reduce the amount of untreated waste electrical and electronic
equipment (WEEE) going to landfill and to ensure that equipment
collected separately is dealt with properly.
If you are taking the product away with you then you may return
your old product to us within 28 days. If we are delivering to
you locally by our own engineers then we can also collect and
recycle your old electrical item when you have your new product
delivered if it is of a similar type, i.e. an old TV of any sort
will be collected if you purchased another TV of any type.
All local authorities across the UK now have dedicated
facilities for collecting waste electrical goods so you can take
your product there.
If you purchased your product via our internet site then you can
return your similar item to us at either branch at your cost.
Look for the logo:
All new electrical and electronic equipment we sell at Robinsons
can be recycled! You can tell because our products include a
‘crossed out wheeled bin symbol’. Even if your old product
doesn’t have the ‘crossed out wheeled bin’ symbol, the good news
is we’ll gladly accept and recycle your old electrical and
electronic equipment to the best of our ability.
Benefits of recycling
Recycling unwanted electrical products is better for the
environment. Lead and other toxins contained in electrical goods
can cause soil and water contamination. This can have a very
harmful effect on the natural habitat, wildlife and also human
health. When situated near populated areas these toxins can
cause problems to communities as their water and soil is
polluted.
Many of the electrical items that we throw away can be repaired
or recycled. Recycling items helps to save natural resources and
also reduces the environmental and health risks associated with
sending waste electrical goods to landfill.